# Ana Panturu Program Manager, PMP · Barcelona, Spain > Make things happen Good strategies need people who believe in them, and a program that carries them from idea to everyday practice. Building those programs and making them happen is what I love. For 20+ years I have been doing it with sales, partner and customer success teams at global technology companies, today in Customer Success at Keysight Technologies. ## At a glance - 20+ years managing programs in sales, partner and customer success transformation - 4 global technology companies: Keysight, Autodesk, HPE and HP - 10+ years managing teams of 5 to 20 direct reports at Keysight, HPE and HP - President Quality Award: HP, 2015, for outstanding performance ## Certifications - Program Management Professional (PgMP), Project Management Institute (In progress) - Project Management Professional (PMP), Project Management Institute (March 2018) - Revenue Architecture, Winning by Design (December 2022) ## Profile I am an experienced transformation leader and channel specialist with a win-win philosophy. With 20+ years of experience, I have supported and led sales, partner and customer success transformations, including process improvements, tool development and deployment to all groups of users, and the build-out of reporting environments. Most recently, I have led end-to-end Customer Success transformation programs spanning organizational structure, processes, systems, data and culture. I combine strategic program design with hands-on change management, stakeholder engagement and leadership enablement to drive adoption and measurable results. I am especially passionate about working with channel partners, building partner programs, engagement models and thriving partner ecosystems that drive shared growth and value. Highly motivated and driven by challenges, I keep expanding my knowledge by building the projects and teams that reach strategic objectives. ## Experience ### Keysight Technologies (2023 – Present) #### Customer Success Enablement Lead Oct 2025 – Present · Customer Success organization Lead the transformation programs that build a high-performing Customer Success (CS) function, working with the CS Leader and key stakeholders. - Run CAE CS transformation programs across 5 dimensions of change (organizational structure, processes, systems, data and culture), keeping all workstreams in sync and at pace. - Shape and roll out new CAE CS engagement models that lift customer outcomes and drive internal efficiency. - Drive the systems and integration roadmap that lets new workflows scale, aligning cross-functional stakeholders behind every change. - Lead the management-of-change strategy that takes every CS team member through adoption of new processes, tools and practices, and coach CS leaders to champion it. - Track and report transformation KPIs, lead governance meetings and mitigate program risks early. #### Service Partner Program Manager Apr 2023 – Oct 2025 · Customer Success organization Developed the strategy for and launched Keysight's Service Partner Program, and led it through its first 2+ years, onboarding the first 20 partners until it became fully operational. - Built the partner enablement framework. - Secured executive and cross-functional buy-in across 4 functions (sales, pre-sales, services and support), creating a unified go-to-market for partner-delivered services. - Drove partner adoption of new engagement models, growing Keysight's service revenue potential and expanding Customer Success capacity through partner-delivered services. ### Autodesk (2020 – 2023) #### Worldwide Program Manager, Partner Success Feb 2020 – Apr 2023 · Customer Success organization Led key partner enablement programs for Autodesk's global channel for 3+ years, aligned to the end-to-end customer lifecycle. - Developed partner capability and capacity in 2 areas, customer success and services. - Built the partner enablement plan and certification path, and developed 100+ trainings that gave partners the knowledge and expertise to deliver. - Managed the global projects that defined partner success for Autodesk's channel. ### Hewlett Packard Enterprise (2015 – 2020) #### Worldwide CPQ Program Manager Oct 2018 – Feb 2020 · HPE Sales Operations Led HPE's worldwide pricing transformation (configure, price, quote), 1 of 6 strategic transformations across the company. - Designed the new simplified go-forward pricing process and aligned business and regional leaders worldwide on an optimized pricing strategy. - Translated business requirements into a prioritized global IT roadmap spanning multiple releases. - Led global change management and the communication plan. #### EMEA CPQ Process Enablement Manager Sep 2015 – Oct 2018 · HPE Sales Operations Managed 10+ direct reports focused on process excellence across EMEA. - Led all transformational pricing projects at EMEA and worldwide level over 3 years, to enable automation and self-service, increase speed and achieve business growth. - Identified opportunities and built the pricing roadmap that supported business objectives. ### HP (2006 – 2015) #### EMEA Channel Pricing Process and Capabilities Manager Jan 2013 – Aug 2015 · EMEA Channel Sales Support & Operations Managed close to 20 direct reports across process, assets and reporting for HP's EMEA configure, price and quote environment. - Delivered key strategic projects of medium and high complexity, with milestones completed on time and on budget. - Migrated reporting to a more automated and capable analytics tool (MySQL) and added new business-oriented metrics and reports. - Monitored the end-to-end pricing ecosystem to keep systems fully available, and delivered successful asset releases. #### Smart Quote EMEA Central Business Support Team Manager Apr 2010 – Dec 2012 · EMEA Channel Sales Support & Operations, Pricing & Communications Built and led a new central business support team of 5+ direct reports, launched as a pilot to support pricing teams across EMEA. - Drove process and operating-model efficiency through a portfolio of targeted improvement projects. - Owned end-to-end resolution of system issues raised by operations teams, keeping execution running smoothly. - Designed and delivered an ongoing training program that strengthened pricing expertise and output accuracy. #### EMEA Smart Quote Process Specialist Jul 2008 – Mar 2010 · EMEA BidDesk Optimized Smart Quote processes for the EMEA BidDesk, identifying and implementing improvements that kept operations aligned with evolving business objectives. - Established the performance metrics framework for the process, turning results analysis into targeted corrective action plans. - Led the smooth handover of new activities into the pricing teams. #### Smart Quote Specialist May 2006 – Jun 2008 · EMEA BidDesk Part of the pilot that built HP's new pricing team in the Bucharest office, owning the Baltic countries. - Managed special-price deals for HP partners in the Baltics end to end, driving every issue through to resolution. - Set up and ran the pricing processes for the region as activity transitioned to Bucharest. - Delivered 10+ partner training sessions, face to face and by phone conference, on the end-to-end process and tool to secure a smooth transition. ## Core strengths - **Program delivery:** Delivering complex, multi-workstream programs on time, on scope and beyond target - **Planning:** Building integrated plans, milestones and roadmaps, and tracking them with discipline - **Governance:** Setting up program structure, cadences, KPIs and steering forums that keep delivery under control - **Stakeholders:** Aligning executives, cross-functional teams and partners worldwide around shared outcomes - **Risk & issues:** Identifying, escalating and mitigating risks and dependencies before they impact delivery - **Change:** Leading change management and communication plans that drive adoption - **Execution:** Staying calm and decisive under pressure, with tight timelines and competing priorities - **Reporting:** Clear, executive-level status reporting and communication ## Tools - **Project planning:** Microsoft Project, Smartsheet, Jira, Asana, Microsoft Planner - **AI:** Microsoft Copilot, ChatGPT, Claude - **Productivity and CRM:** Excel, PowerPoint, Word, Salesforce - **Training and media:** Articulate Rise, Camtasia, Evolve Authoring, Photoshop ## Education - University Politehnica of Bucharest, Faculty of Chemical Engineering, major in Food Chemistry (2000 – 2005) ## Languages - Romanian: Native - English: Proficient - Spanish: Conversational - German: Beginner ## Training - LUMA Fundamentals (Design Thinking) (LUMA Institute) - The Effective Facilitator (Leadership Strategies) - Power Speaking (Power Speaking Inc) - Project Management Professionals (Edu EUPC) - Developing Leadership Skills (HP) - Project Leadership: Soft Skills in Project Management (HP) - Project Management Essentials (HP) ## Contact Contact details are on the CV page: https://ana.panturu.ro/ The email address is published there as an image and is intentionally not included in this file.